To those who shop for the holidays…
Here’s an open letter I found to everyone that goes to an actual physical store to do their shopping for the holiday season. Amen.
—————–
You don’t know me, and you probably don’t care. I’m the person that is standing in the store, trying to help you with your purchases for your friends and family. I’m the one that smiles at you when you walk in, points out the item that you were looking for, and checks you out. I am usually standing on my feet for eight or more hours each day, picking up the messes that get left behind when you rummage through that rack of clothes or pile of towels and then decide they aren’t worth your time. You ask me to double check the prices on twenty different items, which I happily do, only to have you tell me that even with the coupons and sales prices, we’re charging too much for our goods. I smile politely instead of cringing when you return twenty pairs of shoes that you bought three hours previously in our Black Friday sale, because you didn’t check the sizes and are now wanting all of them in different sizes and why don’t we have more of them?
I’ve been here all day, trying to smile, to be helpful, and do the best job that I can, while you belittle me, destroy our store, and treat myself and the other customers with contempt and rudeness. While you got to spend your Thanksgiving with your friends and family, i got to spend twelve hours with mine, only to go to bed in the middle of the afternoon so that I can be there to open the store at midnight for our sale so you could save $5 on a portable DVD player. Lucky me, I get to do it on Christmas as well.
Honestly, I do like helping people. I try my hardest, and I realize the holidays are rough for everyone. The stress, the pressure, the money; I totally understand why you might be a little tense right now. But I am here to help you with your purchases, not to be your verbal punching bag or therapist. Honestly, right now, I would settle for a bit of civility and polite behavior from everyone. If I acted a little grumpy for a moment, I’m sorry, but that was after your children went through the store and knocked over two mannequins and three tables of sweaters only to have you tell me you wanted an extra discount off an item because your children broke it. I work hard, and being treated as someone’s servant is not actually in my job description. I checked.
So please, the next time that you walk into a store to buy gifts for this holiday season, please remember something: the person checking you out or helping you with your purchase is a person just like yourself: tired, frazzled, and trying to do the best job they can in a trying time of the year. A little kindness and patience will go a long way and trust me, you’ll have us happily bending over backwards to help you, because you were The Nice Person. Sadly, that makes you a rarity in shopping these days.
To everyone working retail, hang in there. Just a few more weeks, and we can all breathe a little easier. Here’s hoping that you all have more Nice People in your lines than mean ones, all your returns have receipts, and that your managers spring for hot cocoa or coffee as needed to keep us all going that extra hour or so.









